Terms and Conditions of Use

Introduction

These Terms and Conditions govern access to and use of Neitben POS, a software-as-a-service product developed and operated by One Consulting SAS, a company incorporated under Colombian law.

By creating an account, downloading the application or using any feature, the User declares that they have read, understood and accepted these Terms and the Personal Data Processing Policy.

1. Acceptance and parties

This agreement is entered into by One Consulting SAS as platform provider and the natural or legal person who registers and uses Neitben POS as User or Business.

The User declares they have legal capacity to contract and, when acting on behalf of a legal entity, sufficient authority to represent it.

2. Definitions

Platform or Service means the mobile applications, web applications, APIs, cloud services and documentation under the Neitben POS brand.

Account means the record associated with a Business through a six-character business_code. System User means an authorized administrator, cashier or owner. User Content means products, sales, customers, suppliers, customer credit, cash closings, images and other data entered or generated.

3. Purpose and nature of the service

Neitben POS is a point-of-sale and business management platform for micro, small and medium-sized businesses in Colombia. It includes sales, inventory, customer credit, cash closing, financial reports and synchronization.

The platform follows an offline-first model: essential features are available without internet and data syncs when connectivity exists, if the User enables this feature.

Neitben POS is not a financial institution, payment processor, certified accounting software or electronic invoicing technology provider before DIAN. The User is responsible for fiscal, accounting and regulatory obligations.

4. License of use

One Consulting SAS grants a limited, non-exclusive, non-transferable, revocable and non-sublicensable license to use the platform for lawful commercial purposes of the Business.

The license does not authorize copying, modifying, distributing, selling, renting, sublicensing, creating derivative works, reverse engineering or using the platform to replace or compete with Neitben POS.

5. Registration and account

To use the platform, the Business must create an Account with truthful and current information. The User is responsible for credentials, passwords, cashier PINs and all operations from the Account.

The Provider may suspend or cancel the Account in case of fraud, impersonation or serious breach.

6. Plans, subscription and billing

Neitben POS offers Starter, Business, Multi-branch or other current plans. Prices, inclusions and limits are published on the pricing page.

Payment is made through authorized gateways such as ePayco and Wompi on a monthly or annual basis. Payment failure may suspend paid features and synchronization.

The free plan may have limits on products, users, transactions or advanced features.

7. Service and price changes

The Provider may modify, add or discontinue features and adjust prices with at least 30 calendar days of prior notice to the registered email when applicable.

Changes affecting critical paid features during a billing cycle will not apply retroactively to that cycle.

8. User obligations

The User must use the platform only for lawful activities, enter truthful information, protect customer and employee personal data, keep account information updated and refrain from sharing credentials with third parties outside the Business.

9. Prohibited uses

The User may not record false transactions, use the platform for illegal activities, upload malicious software, access other Businesses' data or bypass multi-tenant isolation.

Penetration tests, automated scans or offensive security activities are prohibited without prior written authorization.

10. Service availability

The Provider will make reasonable efforts to keep the service available. Due to the offline-first model, cloud interruptions do not prevent local use of essential POS features.

No specific uptime percentage is guaranteed unless expressly agreed in a separate written service level agreement.

11. User data

User Content belongs to the Business. One Consulting SAS acts as Data Processor and processes data to provide the service.

The User may export data at any time. After account termination, data will remain available for export for 30 calendar days before deletion, unless legal retention applies.

12. Personal data

Personal data processing is governed by Colombian Law 1581 of 2012, Decree 1377 of 2013 and related rules. The Personal Data Processing Policy is part of these Terms.

The competent authority in Colombia is the Superintendence of Industry and Commerce.

13. Intellectual property

All rights over the platform, code, design, trademarks, icons, documentation, interfaces, databases and other elements belong to One Consulting SAS.

The Neitben POS brand is exclusively used by One Consulting SAS. The User retains rights over the content entered into the platform.

14. Third-party integrations

The platform may integrate with ePayco, Wompi, Google Play, WhatsApp and other services. Their use is subject to the terms and policies of those third parties.

The Provider may discontinue an integration if the third-party provider changes conditions, pricing or availability.

15. Tax and regulatory obligations

The User is responsible for tax obligations before DIAN and other authorities, including electronic invoicing, taxes, withholdings and filings.

Reports generated by the platform are informational and operational; they do not replace formal accounting or advice from a certified accountant.

16. Warranties, liability and indemnity

The platform is provided as is and as available. To the extent permitted by law, the Provider does not guarantee uninterrupted continuity, absence of errors or fulfillment of specific commercial expectations.

Total liability is limited to the amount paid during the 12 months prior to the claim; if no payments were made, the maximum liability is COP 500,000.

The User will indemnify One Consulting SAS against claims arising from misuse, information entered by the User, tax breaches or conduct contrary to these Terms.

17. Force majeure, suspension and termination

Neither party is liable for failures caused by force majeure or unforeseeable circumstances under Colombian civil law.

The User may terminate the service at any time. The Provider may suspend or terminate for serious breach, fraud or competent authority requirement.

18. Confidentiality and assignment

Each party will protect the confidential information of the other and use it only for the agreement. This obligation survives for three years after termination.

The User may not assign rights or obligations without written authorization. The Provider may assign them to affiliates, parent companies or successors with notice.

19. Notices and disputes

Communications will be made through registered emails. Provider contact: cedeno@neitbenpos.com.

The parties will attempt to resolve disputes in good faith for 30 calendar days. If no agreement is reached, disputes will be submitted to the courts of Bogotá D.C., Colombia.

20. Governing law, changes and contact

These Terms are governed by the laws of Colombia. The Provider may modify them to reflect service changes, regulatory requirements or best practices, publishing them and notifying substantial changes 30 days in advance.

Contact: One Consulting SAS, Neitben POS product, cedeno@neitbenpos.com, +57 320 923 9191, info@oneconsultingsas.com.